3 Numbers Every Business Owner Should Know

Sep 12, 2017 | Business Tips

Reading Time: 3 minutes
Kevin Fouche

3 Numbers Every Business Owner Should Know

Posted by Kevin Fouche, Pixel Fish Director

Kevin handles the planning, design, launch and training of every website that Pixel Fish creates. He ensures that every website is highly engaging and aligned with our client’s goals. With over 20 years of design and web industry experience to draw upon, Kevin aims to pass on his knowledge to our clients and like-minded businesses wanting to grow their online presence.

The end of the financial year can be a time full of numbers.  All business owners should have a good grasp on the numbers in their business though sadly, many do not.  There are, however, 3 numbers every business owner should know. Not just at the End of the Financial Year, but every day of the year! Let’s explore the Numbers Every Business Owner Should Know.

3 Numbers Every Business Owner Should Know

The 3 numbers every business owner should know are:

  1. Cost of goods sold (COGS)
  2. Price
  3. Value


This is the total cost you incur in providing or delivering your product or service.  It includes all materials, overheads (rent, phone, etc.), and your time.  This is where most business owners get it wrong, they don’t allocate their time accurately or heavily discount it.  You need to know exactly what it costs to deliver the product or service to the client, including all pre- and post-work.  There should also be a client acquisition cost, which is any marketing or advertising cost you incur to get the sale in the first place.

This is crucial information that many business owners don’t know.

2. Price

A manageable number to know and quote, what are you charging?

3. Value

Different to the price is the value the client receives.  This needs to be greater than the price.  As consumers, we buy on value, not on price.  If I pay $1 for something, I need to get at least $1 worth of value – in my perception.  In most cases, it will need to be greater than $1.10 or $1.15 to make it worthwhile.  The difference between the price and the value is called the ‘customer surplus” and is a key figure in business, pricing and marketing.

COGS = $60
Price = $100
Value = $105 (client 1), $180 (client 2), $300 (client 3)

If this is an example, you can see a clear area of profitability between the COGS of $60 and the sales price of $100.  Looking at the value, you can see that there are three clients with different perceptions of value.  Where the perception is $300 – that is a good client and a safe one.  At $180 we are still doing well, but at $105 I would say we are in danger.  That client at $105 is just hanging on.  A one-for-one exchange of value price is not enough, it is adequate but not sustainable.

So as the business owner, do you invest in getting the $105 client up to $150 or do you let them disappear over time instead of focusing your efforts on enhancing the offering two the $180’a and $300’s.

How do you know the value the client gets – you ask them.  Yes they may want to tell you but you will be able to get a measure even if it is in figures like double or 1.5 times.  You need to have a fair idea at a minimum.

Knowing these three figures allows you to make good decisions about how to invest money in your business, how to price your offering and which clients you need to chase and which you need to lose.

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Further Information:
How to Use Your Website as a Recruiting Tool For Your Business
Top Website FAQ Page Benefits and How to Create an Effective FAQ
Divi vs Elementor: Which WordPress Theme should you choose?
Top 8 Advanced WordPress Features and Plugins to Beat Your Competition
7 Steps to Build Your Brand Using Strategic Web Design
10 Interactive WordPress Plugins to Bring Your Website to Life
The 9 Top WordPress Website KPI’s to Monitor

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Kevin Fouché, Pixel Fish Director