How to adjust your existing POP email on Mac Mail

Summary of POP email settings

Please note: Make sure you use your own email address and given password when completing the following steps.

Incoming Mail Server

Incoming Mail Server:  pop.partnerconsole.net
User Name: (ie. john@johnsplumbing.com.au)
Password: Enter the password you were provided
Port: 110
Use SSL: NONE
Authentication: Password
Account Type: Select POP

Outgoing Mail Server

Outgoing Mail Server:  smtp.partnerconsole.net
User Name: (ie. john@johnsplumbing.com.au)
Password: Enter the password you were provided
Port: 587
Use SSL: NONE
Authentication: Email address and Password

IMPORTANT: Do NOT delete your existing POP account

This could lead to loss of emails. Simply follow the steps below to adjust your existing email account.

For NEW POP email account instructions click here.

How to adjust your existing POP email on Mac Mail

For our clients who are already using their POP service for their email, please follow the steps below to adjust your email account. Please note this only refers to clients who current are already using their POP email account and need to update their details so their new email works.

Step 1: Getting Started

Launch Mac Mail and then Select ‘Preferences‘ under the ‘Mail’ Menu.

 

MacMail-1

This will open up a pop up window for your Accounts.

 

Step 2: Select Account

Under the ‘Accounts Tab’ Select your email account you wish to edit.

 

Step 3: Edit Account Information

Select your account on the left hand side that you have just created.
Make sure ‘Account Information’ Tab is highlighted.
Then check/fill in the following information
Account Type: POP
Description: The name of the person whose account it is or Business Name
Email Address: Check it says (ie. john@johnsplumbing.com.au)
Full Name: The full name of the person whose account it is (ie. John Smith)
Incoming Mail Server: Check it says pop.partnerconsole.net
User Name: Check it says (ie. john@johnsplumbing.com.au)
Password: leave (This should have dots in there representing your password)
Outgoing Mail Server: It should have your SMTP server selected
*Make sure Use only this server option is ticked

 

 

account-info

Step 4: SMTP Account Information

Select ‘Edit SMTP Server List from the Outgoing Server list.

 

edit-smtp

Step 5: Outgoing Server Information (Account Information)

With the ‘Account Information’ tab open make sure you have the following settings for your selected SMTP server.
Description: Leave Blank
Server Name: Check it says smtp.partnerconsole.net
TLS Certificate:
 None

 

 account-info2

Step 6: Outgoing Server Information (Advanced)

With the ‘Advanced’ tab open make sure you have the following settings.
Select Use Custom Port: Enter  587
Use Secure Sockets Layer (SSL): Make sure this is Unchecked
Authentication: Password
User Name: Check it says (ie. john@johnsplumbing.com.au)
Password: leave (This should have dots in there representing your password)
Click OK.

 

 account-info3

Step 7: Mailbox Behaviours

Now select the ‘Mailbox Behaviours’ a tab.
Feel free to have whatever settings you choose here.

 

 mailbox-behaviours

Step 8: Account Information (Advanced)

With the ‘Advanced’ tab open make sure you have the following settings.
Include when automatically checking for new messages: Check
Remove copy from Server after retrieving a message: Check
*Option beneath should be set to ‘Immediately’
Leave the Prompt me to skip box empty
Port: 110
Use SSL: Un-checked
Authentication: Password

 

advanced

Once all of this has been done please close the account box by clicking the small red cross   up the top left of the window.

Step 9: Save Changes

Click Save.

 

MacMail-12

Step 10: Connection Doctor

Next we are going to check the connection of our email account to make sure everything is working properly.
Select ‘Connection Doctor’ under the ‘Window’ Menu.

 

 MacMail-13

Step 11: Connection Status

This next pop up window will show you if everything is connected properly.
If all goes to plan and you have put in all of your settings correctly you will be presented with 3 green lights.
Connection Status: This shows that your computer is connected to the internet
Account type SMTP: This shows your success for connecting to your outgoing mail server (ability to send emails)
Account type POP: This shows your success for connecting to your incoming mail server (ability to receive emails)
*If you think you may have the wrong setting Go back and revisit your settings by clicking on ‘Preferences’ under the ‘Mail’ menu.

connection-doc

 

**These steps and screen grabs were done using Mac Mail Version 7.0. Other versions may have slightly different steps and processes.

Troubleshooting

Occasionally clients experience troubles with outgoing POP emails. This is generally due to their ISP (Internet Service Providers) and need to adjust the outgoing mail settings.

Some common ISP Outgoing Mail Servers are as follows – typically your username for these servers is your email account (i.e. yourname@isp.com) and associated password:


BigPond:
 mail.bigpond.com
Optus:
 mail.optusnet.com.au
iiNet: 
mail.iinet.net.au   or   mail.m.iinet.net.au
Westnet: mail.westnet.com.au
TPG: mail.tpg.com.au
Ozemail: smtp.ozemail.com.au

*We provide this list as a service to our customers but cannot guarantee that this list will always be up to date.

Any Questions?
If you have any questions please email support@pixelfish.com.au